- 0473614088
- info@ecoshinecleaners.com.au
1. Please note our Quotation is based on the property in standard condition. The condition of the property may change the price upon inspection of the property on the day of the cleaning dependent on the size & the condition. If Upon cleaning we find the property to be in a very poor condition or there is additional cleaning required not discussed at the time of quoting, we will contact the client to inform of the additional costs applicable.
2. If you proceed with our cleaning Services, we require a $100 deposit or full payment depending on type of cleaning, to secure your day and time of cleaning. (for the quoted amount or estimated time)
3. Payment terms – As applicable, the balance is due upon the cleaning being completed (same day) unless otherwise agreed applies for End of Lease cleaning and all other cleaning types.
4. If a booking is cancelled or rescheduled within 2 business days of the scheduled cleaning, a charge of $100 will apply
5. If a booking is cancelled or rescheduled within 1 business day of the scheduled cleaning, a charge of 50% of the cleaning cost will apply.
6. Where cancellations or reschedules are made outside of business hours, the next business day is when the cancellation/reschedule will take effect.
7. Where a recurring cleaning falls on a public holiday, we will continue cleaning as per schedule unless notified to cancel or reschedule the cleaning.
8. NDIS – Cancellations or reschedule – if a booking is cancelled or reschedule within 3 business days of the cleaning, 50% of the cleaning cost will apply.
9. Note where a cancellation or reschedule occurs on a Friday, a charge of 50% of the cleaning cost will apply for scheduled cleaning on Monday; a charge of $100 will apply for scheduled cleaning on Tuesday as our office is open Monday to Friday 8am to 5pm & closed on weekends.
10. To cancel or reschedule a service:
Monday to Friday (Business hours are 9am to 5pm)
* Call us on 0485990668 or Text message or email at admin@ecoshinecleaners.com.au
Monday to Friday (outside business hours)
In instances where you need to make contact after hours, or on a Saturday or Sunday for an upcoming service. please follow the process below.
Notify us by either,
* Text message – 0485990668, or · Email admin@ecoshinecleaners.com.au Note (after hours): Do NOT ring us and leave a message, as these messages will not be retrieved until next business day.
11. Our End of Lease Packages include as explained in the quotation.
12. End of Lease cleaning – in the event that an end of lease cleaning requires rectification by Ecoshine Cleaners, we must be advised within a maximum of 7 days of the cleaning date to rectify any issues identified by the client or agent.
13. End of Lease cleaning – we must be advised this at the time of booking when the end of lease inspection is to be carried out by the agent.
14. Our hourly cleaning prices are per cleaner per hour. If we send more than one cleaner, the actual cleaning time is less than the total man hours. We charge on total man hours as per this example:
15. Regular cleaning has a minimum time of 3 hours. Regular cleaning is cleaning carried out weekly or fortnightly.
16. Spring cleaning has a minimum time of 3 hours. Spring cleaning is cleaning carried out at a frequency of more than 2 weeks between cleans and is a different rate to regular cleaning. Please note: Spring Cleaning will NOT pass an End of lease Inspection. We do not guarantee spring cleaning can or will achieve the standard of cleaning required for that of an end of lease clean irrespective of whether you have an inspection or not.
17. *What we Clean – Our cleaning services for each property do not automatically include every ticked item in the respective lists, they are dependant on the requirements of the client and the agreed number of hours to clean. The size of the property & number of hours will determine exactly what cleaning tasks can be undertaken in the allocated time.
18. Our quotation does not include any extras if not advised at time of quote. Extras include
a. Regular Cleaning & Spring Cleaning Extras:
1. Balcony & outdoor area cleaning
2. Carpet steam cleaning
3. Furniture cleaning
4. Fridge cleaning
5. Blinds cleaning
6. Carpeted stairs
7. Cupboards inside
8. Oven
9. Rangehood
10. Windows (internal)
11. Windows (external) cleaning
12. Ironing & Folding
13. Dish washing
14. Changing sheets
b. End of Lease Cleaning Extras:
15. Balcony & outdoor area cleaning
16. Garage/basement car space cleaning
17. Storage enclosure cleaning
18. Carpet Steam Cleaning
19. Furniture cleaning
20. Fridge Cleaning
21. Windows (external Cleaning)
22. Window track cleaning (quote provided on day of cleaning)
23. Blinds Cleaning
24. Carpeted stairs
25. High level window cleaning or other high level cleaning work
26. Furnished property
27. Furnished property with utensils, pots pans etc.
28. Blinds and Curtains are excluded of this price. However it can be added on the day at additional cost.
29. Balcony, deck/courtyard and garage cleaning allow a sweep and mop only.
30. Any Industrial cleaning requiring High Pressure Cleaning, Acid wash or Scrubbing will be additional cost.
19. Wall marks and dirt are limited, If we have to wash whole walls an additional charge will apply (applicable to end of lease cleaning only). Not included in Regular or Spring Cleaning, if required it will be an additional charge.
20. Cleaning of smoke marks on walls/ceilings is excluded from our end of lease & spring-cleaning quotations.
21. Ceiling cleaning is at an additional charge
22. Fridge cleaning is at an additional charge
23. All outside areas are excluded unless the client requests outdoor cleaning.
24. For end of lease cleaning, the property must be empty. If the property is left with boxes, items etc our standard protocol is to remove these items from the property unless we have been advised prior that we are to store these items for client to collect. We recommend removing anything valuable, fragile etc prior to the commencement of our cleaning to ensure, items are not thrown away by mistake.
25. Multi/double story property or large properties will be additional cost, if the correct information is not provided by the client at the time of quoting.
26. Properties in a bad condition may incur additional cost, for items such as carpet stains, extensive wall marks, extensive mould, dirty sliding door tracks etc.
27. Furnished properties or appliances left to be cleaned will be additional cost.
28. If kitchen is full with utensils such as pots, cutlery, appliances we will only clean around, then if you require us to clean underneath of the items, we will remove the items and put back in and as such we will charge extra on the day of cleaning.
29. If light fittings, fly screens & other items of this nature are required to be cleaned, they will need to be removed by the client beforehand & easy to put back in place.
30. If you choose to book our services for external cleaning only and require flyscreens to be removed, it is the responsibility of the client to remove them from inside the property before the scheduled cleaning. Our team will make every effort to remove the flyscreens that are easily detachable. However, if we assess that any flyscreens are in a damaged or deteriorated condition and removing them might cause further harm, we will not proceed with their removal. Consequently, the windows behind these flyscreens may not receive a thorough clean, and the flyscreens themselves may remain dirty.If you specifically request us to remove the flyscreens, we will accommodate your request provided it can be done safely by our staff. It’s essential to understand that in such cases, any risk of damage or breakage, or difficulty in removing due to fixings to the flyscreens during the removal process will not be covered by our responsibility.
31. Clean ceiling fans and light fittings is included in this quote for dusting only. Down lights or any other light fitting which is not easily removable or must unscrewed, we will not be able to clean unless is removed by the client.
32. Where troffer lights are required to be cleaned, it is the responsibility of the client to provide access to the lights, this includes removing the diffuser and installing by client after the cleaning Is carried out.
33. A lifting & handling fee may apply where carpet steam cleaning or heavy equipment is required to properties on levels higher than ground floor that do not have lift access.
34. Windows furnishing such us blinds or curtains are not included in this package price.
35. We will only clean windows that we can access to. Also In order to clean all windows please make sure fly screens are removed prior to cleaning, we will not remove any fly screens that require tools to remove.
36. Removal of concrete, grout, paint or glue residue from windows, walls, floors etc. is not included in our standard quote and will be subject to additional cost as this requires additional time to remove these items.
37. Carpet Steam Cleaning: We do not guarantee that all stains will be removed upon carpet steam cleaning. Stains derived from caustics, acids and permanent dyes may be permanent stains that cannot be removed. NOTE: If there is stains and we need to do a treatment we will charge extra per stain treatment we will let you know on the day. If property is furnished, we will only do the steam clean around the furniture unless the client move it .Please advise if they require carpet stain removal. Stain Removal will be an additional cost per treatment per stain. Price can be provided upon inspection of the stain(s) on the day. However we can not guarantee stains can be removed completely. It is responsibility of the customer to give us as much information as possible to Ecoshine Cleaners Group in order to treat stains successfully.
38. Grout cleaning if required, is at an additional charge.
39. Late fees may apply for overdue invoices, charged at a weekly rate.
40. Please note where a property is furnished, we will not move furniture to clean underneath. We will only clean areas that are accessible ie under a table. If the client would like cleaning where furniture is currently place, the client will need to move. For example sofas or cabinets.
41. Please note part of our standard protocol is to take photos before and after cleaning unless advised otherwise by the client. This is to ensure our quality control is maintained to a high standard.